1. Who we are
PROTEC Plumbing and Heating Ltd ("we", "us", "our") is a company registered in England and Wales. We operate as plumbing and heating engineers across Ipswich and Suffolk.
Contact: [email protected] | 01473 561159
2. What personal data we collect
We may collect the following categories of personal data:
- Contact details — name, email address, telephone number, and postal address when you submit an enquiry or request a quote.
- Job information — details about your property and the work you require.
- Photos — images you upload via our contact form to help us assess a job.
- Usage data — IP address, browser type, pages visited, and referral source, collected automatically when you use our website.
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide quotes.
- Carry out plumbing and heating work you have requested.
- Send you appointment confirmations and service reminders.
- Improve our website and services.
- Comply with our legal obligations.
4. Legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — to fulfil a contract with you or take steps at your request before entering into one.
- Legitimate interests — to respond to enquiries and improve our services.
- Legal obligation — where we are required to process data by law.
5. How long we keep your data
We retain customer records for up to 6 years after the completion of work, in line with our legal and insurance obligations. Enquiry data from non-customers is deleted within 12 months if no work is carried out.
6. Sharing your data
We do not sell your personal data. We may share it with trusted third parties who help us operate our business (for example, our website hosting provider and email service), under strict data processing agreements. We may also disclose data where required by law.
7. Cookies
Our website uses essential cookies required for the site to function. We do not currently use tracking or advertising cookies. You can control cookies through your browser settings.
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request erasure of your data (where applicable).
- Object to or restrict processing.
- Data portability.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at [email protected].
9. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page with the date it was last updated.